Terms of service
agreement
This is a legal contract (hereinafter referred
to as ”Agreement”) between Vandera
trading Limited, whose registered office is located Unit 2, York House, Avonmore Place, London,
England, W14 8RW acting in accordance with the Articles of Association,
its successors and assigns (hereinafter referred to as Vandera), and the any individual or
legal entity or other corporate body (hereinafter referred to as
"Customer" or "Client") who has completed the application
to open an Individual/Corporate Trading Account. In consideration of Vandera shall carry one or more
accounts of the undersigned Customer and provide services to the Customer in
connection with the purchase and sale of foreign exchange contracts,
the Customer agrees to the following:
1. SUBJECT
OF THE CRYPTO CUSTOMER AGREEMENT
This Agreement is to govern all transactions between the
Customer and Vandera
performed on Crypto trading accounts (hereinafter referred to as the “Crypto
Account (-s)”). Subject to the terms expressly stipulated below Vandera shall provide services in
respect of foreign currencies, crypto currencies and precious metals contracts
(herein below referred to as “FX contracts”) to retail and wholesale clients.
FX contract shall mean a leveraged transaction made via The Vandera High Frequency Trading
electronic platforms for the purchase or sale of a financial instrument, aimed
on generating profit arising out of speculating activity or for hedging
purposes, provided that such transaction does not give rise to an obligation
relating to, or resulting in physical delivery of financial instrument and does
not assume currencies conversion operations subject to physical delivery. For
the removable of doubts upon settlement of the FX contract, the difference in
value between the opening and closing positions will either be credited or
debited to the Customer’s account according to the profit or loss for the
transaction. Vandera
executes all trading orders subject to the available liquidity. Vandera will provide execution through
the High Frequency trading
trading system. holds the multi-currency
exposure as such corresponds to all the Customer’s transactions.
2. KEEPING YOUR ACCOUNT SAFE
The registered e-mail address and the Password
are used to enter Your vandera
trading area. You must take all reasonable steps to
keep Your registered e-mail address, the Password, login and password to Crypto
Account and Exchange Platform Terminal, (collectively - Credentials)
safe at all times and never disclose it to anyone. You must take all reasonable
care to ensure that Your registered e-mail account as part of the Credentials
is secure and only accessed by You, as Your registered e-mail address may be
used to reset other Credentials or to communicate with You about the security
of Your Crypto Account. In case the registered e-mail address is compromised,
You should without undue delay after becoming aware of this contact Customer
Service and also contact Your registered e-mail service provider. In relation
to the Credentials, You hereby acknowledge and undertake that: (a) You will be
responsible for the confidentiality and use of Your Credentials; (b) other than
with Vandera
prior written consent, You will not disclose Your Credentials to persons other
than your authorized representatives for any purpose whatsoever;
3.
TRADING
CAPITAL AND FUND SECURITY
In line with stringent European Union regulations regarding
crypto assets, brokerages and money laundering laws. All Fresh deposits made
into retail accounts below 49,000 USD are locked for a period of 60 trading days.
During this period clients are free to withdraw their trading profits. These
laws are not set by the company and we are required to honour them to run our
business in the EU.
Multiple withdrawals and deposits of the same amount within
a period of 72hours will be scanned for money laundering and round tripping of
funds between exchanges and introducing brokers.
All funds of fresh deposits are sent to cold wallets,
which adhere to bank grade security which Vandera uses to store all trading
funds on its platforms. This offers us stability in managing our 63,000 retail traders.
All funds on vandera are kept segregated banks for liquidity
and trading capital kept in Cold wallets which offer us total fund security as
required by regulation.
4.
Introducing
brokers
After meeting all
conditions to become an introducing broker(hereafter referred to as IB) ,
Introducing broker are required to :
Execute all pin requests
of clients in their region through their request portal.
Any verified complaints
of diverted funds and financial malpractice by introducing brokers will lead to
a freezing of the IBs account and a refund to the vandera Trader
Vandera will also
protect IBs from fraud by tracking and freezing any verified fraud activity targeted
at IBs, either through non payment for services delivered or impersonation.
Clients are hereby advised to pay for all services rendered by Introducing
brokers.
Unless appointed and
verified as regional managers, introducing brokers are not permitted to setup
vandera offices in the Vandera brand.
Introducing brokers
and other promoters are permitted to promote the brand using their social media
and training academies and outfits
Introducing brokers
are not permitted to hoard payments meant for pins in private accounts, all pin
payments must be recorded in the registered corporate account with the IB department,
and monthly statements sent to the introducing brokers manager.
Vandera reserves the
right to withdraw any introducing brokers license when found wanting for financial
mis conduct, money laundering and fraud.
5.
Vandera
signals usage
Client agrees to trade
on Strong Buy Signals on Stocks and Buy signals on currencies and crypto
currencies. Vandera will not be held liable for not using our signal service properly
Vandera will not be
held liable for Gambling by traders who do not adhere to our trading
instructions
Vandera will always
provide the signals platform and execute all trades placed on the platform.
6.
Double
( Duplicate trades) errors
Clients are required
to request withdrawals of any excess trades spotted on their trading account.
E.g If a 100$ trade is placed and a client notices 2 trades of 100$, the client
is required to request a withdrawal of the extra trade and its profits.
Duplicate trades are
as a result of feed latency and the system is gradually getting updates to
completely phase out the issue.
Vandera reserves the
right to freeze any account taking advantage of duplicate trades till a complete
audit it completed.
7.
Institutional
Accounts
All Accounts with
100,000 USD and above are legally referred to as Corporate or Institutional
accounts.
Minimum withdrawals
stand at 10,000USD
Clients are given
access to our trading facilities in Singapore, and VIP services as seen in the
terms sent to your e-mail.
Retail accounts are
required to setup a company in their area of jurisdiction to access Corporate
accounts.
Vandera reserves the
right to reject applications which do not satisfy our conditions.
8.
Multiple
accounts
At vandera we do not
accept multiple accounts in one name, all clients with multiple accounts are
required to put in requests for a merger.